How do CREEKD drops work?

CREEKD drops are small-batch releases that open for pre-orders during a set order window each month.

We usually open pre-orders around the second week of the month. Once the order window closes, we prepare and finish each piece in small batches. Shipping and local pickup begin at the start of the following month.

For more details, visit our How Drops Work page.

When do I pay for my order?

Your order is paid at checkout when you place it during the drop window.

Once the drop closes, we begin preparing and finishing the pieces for that month’s orders.

When will my order ship?

Orders begin shipping at the start of the month following the drop.

For example, if you order during the June drop, your order will begin shipping in early July.

For full shipping details, visit our Shipping & Pickup page.

Do you ship across Canada?

Yes. CREEKD currently ships across Canada only.

Shipping times may vary depending on your location and the shipping carrier used. Once your order ships, you will receive a confirmation email with tracking information when available.

For more information, visit our Shipping & Pickup page.

Do you offer local pickup?

Yes. Local pickup is available in the Chaleur region of New Brunswick.

If you choose local pickup, we will notify you when your order is ready and provide the exact pickup details once your order has been prepared.

Please wait for confirmation before arriving for pickup.

For more details, visit our Shipping & Pickup page.

Why does my order take time to ship?

CREEKD is not a large inventory brand. Each drop is prepared in small batches after the order window closes.

This gives us time to organize each order, prepare the apparel, and finish the pieces with selected CREEKD details before shipping or pickup begins.

For the full process, visit our How Drops Work page.

Can I choose my CREEKD details?

Yes. During the drop, you can choose from the available CREEKD detail options listed on the product page.

These are selected options from CREEKD, not fully custom one-off designs.

Can I change my order after placing it?

If you need to change your order, please contact us through our Contact form as soon as possible.

Because each drop is organized after the order window closes, changes may not always be possible once production has started.

How do I choose the right size?

Please review the size chart listed on each product page before ordering, as sizing may vary by item.

We recommend comparing the measurements to a shirt, hoodie, or hat you already own and like.

If you are between sizes, we usually recommend sizing up for a more relaxed outdoor fit.

For more sizing help, visit our Size Guide page.

Can I return an item?

Returns are accepted within 14 days of delivery if the item is unworn, unwashed, unused, and in its original condition.

Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

Please contact us through our contact form before sending any item back. Returns sent without prior contact may not be accepted.

For full details, visit our Returns & Exchanges page.

Can I exchange an item?

Exchanges may be available depending on inventory.

Because CREEKD drops are small-batch, we may not always have extra sizes, colours, or CREEKD details available after a drop closes.

If an exchange is not available, we may offer a refund if the item meets the return conditions.

For full details, visit our Returns & Exchanges page.

Are hats returnable?

Hats may be returned within 14 days of delivery only if they are unworn, clean, and in original condition.

Hats with sweat marks, odours, stains, pet hair, damage, or signs of wear are not eligible for return or exchange.

Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

Exchanges may be available depending on inventory.

For full details, visit our Returns & Exchanges page.

What if my item arrives damaged, defective, or incorrect?

Please contact us through our Contact form within 14 days of receiving your order.

Include your order number, a brief explanation of the issue, and clear photos of the item.

If the issue is approved, we may offer a replacement, exchange, refund, or store credit depending on the situation and available inventory.

For full details, visit our Returns & Exchanges page.

What if my package is delayed?

CREEKD is not responsible for delays caused by the shipping carrier once an order has shipped.

If tracking shows a delay, please check with the shipping carrier first. You can also contact us through our Contact form and we’ll do our best to help.

For more information, visit our Shipping & Pickup page.

What if tracking says delivered but I did not receive my order?

If tracking shows that your order was delivered but you did not receive it, please contact the shipping carrier first to begin a delivery investigation.

You can also contact us through our Contact form and we’ll do our best to assist.

Do you restock sold-out items?

Because CREEKD drops are small-batch, restocks are not always guaranteed.

Some items may return in future drops, while others may only be available for one release.

Do you offer team, event, or fundraising drops?

Not yet, but this is something we plan to offer in the future.

CREEKD is building toward special drops that can support teams, events, and local communities.

How can I contact CREEKD?

If you have a question about sizing, shipping, pickup, returns, or how drops work, send us a message through our Contact form and we’ll be happy to help.