Return, Refunds and Exchange Policies

At CREEKD, each drop is prepared in small batches after the order window closes. Because each drop is finished with selected CREEKD details, returns and exchanges may be limited depending on product availability.

Please read the policy below before placing your order.

Quick Summary

Returns are accepted within 14 days of delivery on unworn, unwashed, unused items in original condition.

Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

Exchanges may be available depending on inventory because CREEKD drops are small-batch.

Please contact us before sending any item back. Returns sent without prior contact may not be accepted.

Returns

Returns are accepted within 14 days of delivery if the item meets the conditions below.

To be eligible for a return, your item must be:

• Unworn

• Unwashed

• Unused

• In its original condition

• Free of stains, odours, pet hair, perfume, cologne, or damage

• Returned with tags and original packaging when possible

• Returned with proof of purchase

Items that have been worn, washed, damaged, altered, or returned outside the return window will not be eligible for a refund.

Because each CREEKD drop is finished in small batches with selected CREEKD details, returns and exchanges may be limited unless the item is defective, damaged, or incorrect.

How to Start a Return

To start a return, contact us at:

creekdoutdoorsupply@gmail.com

Please include your order number and a brief explanation of your return request.

If your return is approved, we will provide the return shipping address and instructions by email.

Items sent back without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping costs are non-refundable. If your order qualified for free shipping, the original shipping cost may still be deducted from your refund.

We recommend using a trackable shipping service when returning an item. CREEKD is not responsible for returns that are lost or damaged in transit.

Refunds

Once your returned item is received and inspected, we will notify you by email to confirm whether your refund has been approved or declined.

If approved, your refund will be processed to the original payment method used at checkout.

Please allow a few business days for the refund to appear on your statement. Processing times may vary depending on your bank or credit card provider.

Original shipping costs are non-refundable.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:

creekdoutdoorsupply@gmail.com

Exchanges

Exchanges may be available depending on inventory.

Because CREEKD drops are small-batch, we may not always have extra sizes, colours, or CREEKD details available after a drop closes.

If you need a different size or item, please contact us before sending anything back.

If an exchange is not available, we may offer a refund if the item meets the return conditions.

The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item if it is available.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, misprinted, or incorrect.

This includes situations where:

• The item is the wrong size, colour, or product

• The selected CREEKD details are incorrect

• The print or detail is placed incorrectly

• The item is defective or misprinted

• The item arrives damaged due to an issue before shipping

To report a damaged, defective, or incorrect item, contact us at creekdoutdoorsupply@gmail.com within 14 days of receiving your order.

Please include your order number, a brief explanation of the issue, and clear photos of the item so we can evaluate the issue and make it right.

If the issue is approved, we may offer a replacement, exchange, refund, or store credit depending on the situation and available inventory.

Delivery Issues

CREEKD is not responsible for delays caused by the shipping carrier once an order has been shipped.

If tracking shows that your order was delivered but you did not receive it, please contact the shipping carrier first to begin a delivery investigation.

If you need help, you can also contact us at creekdoutdoorsupply@gmail.com and we’ll do our best to assist.

Items Not Eligible for Return

Returns or refunds may not be accepted if:

• The item has been worn or washed

• The item has stains, odours, pet hair, perfume, cologne, or damage

• The item is not in its original condition

• The item was damaged for reasons not due to our error

• The return request is made more than 14 days after delivery

• Proof of purchase cannot be verified

• The item was marked as final sale, clearance, or special release

Final sale, clearance, or special release items are not eligible for return or exchange unless they are defective, damaged, or incorrect.

Hats

Hats may be returned within 14 days of delivery only if they are unworn, clean, and in original condition.

Hats with sweat marks, odours, stains, pet hair, damage, or signs of wear are not eligible for return or exchange.

Hat exchanges may be available depending on inventory.

Local Pickup Orders

For local pickup orders in the Chaleur region of New Brunswick, the 14-day return window begins once your order has been picked up.

Please contact us at creekdoutdoorsupply@gmail.com before returning or exchanging a pickup order.

Questions

Have a question about a return, exchange, damaged item, or order issue?

Contact us at creekdoutdoorsupply@gmail.com before shipping anything back, and we’ll be happy to help.