Returns & Exchanges
At CREEKD, each drop is prepared in small batches after the order window closes. Because our drops are limited and finished with selected CREEKD details, returns and exchanges may be limited depending on product availability.
Please review the information below before requesting a return or exchange.
Returns
Returns are accepted within 14 days of delivery if the item is unworn, unwashed, unused, and in its original condition.
To be eligible for a return, your item must be free of stains, odours, pet hair, perfume, cologne, damage, or signs of wear. Proof of purchase is required.
Items that have been worn, washed, damaged, altered, or returned outside the return window are not eligible for a refund.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping costs are non-refundable. If your order qualified for free shipping, the original shipping cost may still be deducted from your refund.
We recommend using a trackable shipping service when returning an item. CREEKD is not responsible for returns that are lost or damaged in transit.
How to Start a Return
Before sending anything back, please contact us at:
Include your order number and a brief explanation of your return request.
If your return is approved, we will provide the return shipping address and instructions by email.
Items sent back without first requesting a return may not be accepted.
Exchanges
Exchanges may be available depending on inventory.
Because CREEKD drops are small-batch, we may not always have extra sizes, colours, or CREEKD details available after a drop closes.
If an exchange is not available, we may offer a refund if the item meets the return conditions.
Hats
Hats may be returned within 14 days of delivery only if they are unworn, clean, and in original condition.
Hats with sweat marks, odours, stains, pet hair, damage, or signs of wear are not eligible for return or exchange.
Hat exchanges may be available depending on inventory.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or incorrect, contact us at creekdoutdoorsupply@gmail.com within 14 days of receiving your order.
Please include your order number, a brief explanation of the issue, and clear photos of the item.
If the issue is approved, we may offer a replacement, exchange, refund, or store credit depending on the situation and available inventory.
Local Pickup Orders
For local pickup orders in the Chaleur region of New Brunswick, the 14-day return window begins once your order has been picked up.
Please contact us before returning or exchanging a pickup order.
Full Policy
For complete details, please review our full Return and Refund Policy:
Questions
Have a question about a return, exchange, damaged item, or order issue?
Contact us at creekdoutdoorsupply@gmail.com before shipping anything back, and we’ll be happy to help.